BMC Helix Operations Management Monitoring Ingestion Service

26+ CREDITS

This Service configures a one one-way integration for event and/or metrics ingestion from one external source to BMC Helix Operations Management (BHOM).

What you get:

BMC will perform the following in one environment:

  • Conduct workshop to gather requirements
  • Configure one Helix Dashboard with up to five panels
  • Prepare Construction Document
  • Prepare Solution Design Document
  • Prepare Test Strategy and System Test Plan
  • Assist Customer with functional testing (up to 3 days)

Integrate Metrics and/or Events using one of the following options.

Ingestion Type Using BMC Helix Intelligent Integrations Using REST API*
Metrics
  • Configure one integration from the monitoring data source to BHOM
  • Configure up to four alarm policies for threshold management and alert generation
  • Create normalization policies for new events created from alarm policies
  • Configure one integration from the monitoring data source to BHOM
  • Assist Customer with configuring data source monitoring tool to send metrics
  • Configure up to four alarm policies for threshold management and alert generation
  • Create normalization policies for new events created from alarm policies
Events
  • Configure one integration from the data source to BHOM
  • Create normalization policies for new events 
  • Configure one integration from the monitoring data source to BHOM
  • Create an event class for the new integration 
  • Assist Customer with configuring source monitoring tool to send events
  • Create normalization policies for new events 
Delivery Options  Starter Service Integration Service - Success Credits Required Using REST API - Success Credits Required
 
Events
Metrics
Both
Events
Metrics
Both
Standard Delivery* Credits
25
25
27
29
29
32
Country-Specific Staffing* Credits
34
34
37
41
41
45

Customer will be responsible for:

  • Conducting functional testing.
  • Configuring tool/script to collect events and/or metrics from monitoring data source and forward to BHOM.
  • Providing subject matter expert(s) with access to the data source.

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document
  • Test Strategy and System Test Plan

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. Consultant days must be booked in no less than 8-hour increments/full days.

 

Pre-requisites:

  • BHOM must already be installed and configured for user access.
  • Firewall ports must be open between monitoring environment and BHOM.
  • External monitoring tool must allow export of data.
  • Customer must have a valid license for AIOps.

Additional information:

  • Estimated Duration: 26+ days
  • In-scope Product: BMC Helix Monitor
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: 
    • INTG_EVNT_001_OFFSHORE
    • INTG_EVNT_001_ONSHORE
    • INTG_METR_001_OFFSHORE
    • INTG_METR_001_ONSHORE
    • INTG_BOTH_001_OFFSHORE
    • INTG_BOTH_001_ONSHORE
    • REST_EVNT_001_OFFSHORE
    • REST_EVNT_001_ONSHORE
    • REST_METR_001_OFFSHORE
    • REST_METR_001_ONSHORE
    • REST_BOTH_001_OFFSHORE
    • REST_BOTH_001_ONSHORE
  • Date Last Updated: 10/14/2024

Definitions:

REST API - Representational State Transfer Application Programming Interface

Country-Specific Staffing:Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes from will be mutually agreed to by BMC and Customer.

Standard Delivery:A mix of BMC consultants and project managers sourced from various BMC locations.

Getting started is easy

Contact Success Concierge