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This Service configures a one one-way integration for event and/or metrics ingestion from one external source to BMC Helix Operations Management (BHOM).
What you get:
BMC will perform the following in one environment:
- Conduct workshop to gather requirements
- Configure one Helix Dashboard with up to five panels
- Prepare Construction Document
- Prepare Solution Design Document
- Prepare Test Strategy and System Test Plan
- Assist Customer with functional testing (up to 3 days)
Integrate Metrics and/or Events using one of the following options.
| Ingestion Type | Using BMC Helix Intelligent Integrations | Using REST API* |
|---|---|---|
| Metrics |
|
|
| Events |
|
|
| Delivery Options | Starter Service Integration Service - Success Credits Required | Using REST API - Success Credits Required | ||||
|---|---|---|---|---|---|---|
Events
|
Metrics
|
Both
|
Events
|
Metrics
|
Both
|
|
| Standard Delivery* Credits | 25
|
25
|
27
|
29
|
29
|
32
|
| Country-Specific Staffing* Credits | 34
|
34
|
37
|
41
|
41
|
45
|
Customer will be responsible for:
- Conducting functional testing.
- Configuring tool/script to collect events and/or metrics from monitoring data source and forward to BHOM.
- Providing subject matter expert(s) with access to the data source.
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Solution Design Document
- Construction Document
- Test Strategy and System Test Plan
Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. Consultant days must be booked in no less than 8-hour increments/full days.
Pre-requisites:
- BHOM must already be installed and configured for user access.
- Firewall ports must be open between monitoring environment and BHOM.
- External monitoring tool must allow export of data.
- Customer must have a valid license for AIOps.
Additional information:
- Estimated Duration: 26+ days
- In-scope Product: BMC Helix Monitor
- Service Type: Deployment
- Availability: Active
- Success Service Code:
- INTG_EVNT_001_OFFSHORE
- INTG_EVNT_001_ONSHORE
- INTG_METR_001_OFFSHORE
- INTG_METR_001_ONSHORE
- INTG_BOTH_001_OFFSHORE
- INTG_BOTH_001_ONSHORE
- REST_EVNT_001_OFFSHORE
- REST_EVNT_001_ONSHORE
- REST_METR_001_OFFSHORE
- REST_METR_001_ONSHORE
- REST_BOTH_001_OFFSHORE
- REST_BOTH_001_ONSHORE
- Date Last Updated: 10/14/2024
Definitions:
REST API - Representational State Transfer Application Programming Interface
Country-Specific Staffing:Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes from will be mutually agreed to by BMC and Customer.
Standard Delivery:A mix of BMC consultants and project managers sourced from various BMC locations.