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Contact usThis service enables AI-driven IT Service Management via the Proactive Problem Management functionality of BMC Helix ITSM/Insights. This enables customer problem coordinators to run analytics on historical incident data and leverage AI clustering technology to identify patterns of recurring incidents.
BMC will perform the following:
BMC will perform the following for one environment:
Customer will be responsible for:
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.