Product Adoption Assessment

What you get:

BMC will perform the following:

• Conduct a review of Customer’s production environment to assess current usage of license, product functionality, and transaction volume trends
• Review against BMC’s recommended best practices for up to one BMC product
• Prepare a detailed report of usage and recommendations
• Review key findings, prioritized recommendations, and benefits with Customer

Customer will be responsible for:

• Identifying Customer sponsor and stakeholders to be engaged who are familiar with use of the product and integrations
• Availability of Customer sponsor and stakeholders

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Usage and Recommendations Report

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Not applicable

Additional information:

• Estimated Duration: 1 day
• In-scope Products: BMC Helix Business Workflows, BMC Helix Capacity Optimization, BMC Helix Chatbot, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix ITSM, BMC Helix Knowledge Management by ComAround, BMC Helix Monitor, BMC Helix Optimize, BMC Helix Platform
• Service Type: Technical Assistance
• Availability: Active
• Success Service Code: PROD_INSI_001
• Date Last Updated: 07/12/2021