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Quick Configure: Automated Incidents


This Service configures the BMC Helix Operations Management (BHOM) integration to BMC Helix ITSM. It also configures event policies to automatically create incident tickets.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop for gathering requirements
  • Prepare Solution Design Document
  • Configure BHOM to create incidents from events
  • Update the out of the box event policy to create incidents
  • Create up to three additional policies for incident generation
  • Prepare Construction Document
  • Prepare Test Strategy and System Test Plan
  • Assist Customer with functional testing

Customer will be responsible for:

  • Providing BMC Helix ITSM administrator for validation
  • Conducting functional testing

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document
  • Test Strategy and System Test Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • BHOM and BMC Helix ITSM must already be onboarded and configured for user access
  • Firewall ports may be required between BHOM and BMC Helix ITSM
  • Customer to provide a privileged BMC Helix ITSM service account for the integration

Additional information:

  • Estimated Duration: 2 days
  • In-scope Products: BMC Helix ITSM, BMC Helix Monitor
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: EVNT_PSR_001
  • Date Last Updated: 9/17/2021

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