BMC Helix Quick Configure: Cloud Monitoring
4+ CREDITS
What you get:
BMC will perform the following in one environment:
- Conduct a workshop to gather requirements
- Prepare Solution Design Document
- Install up to five BMC PATROL Agents
- Configure up to two deployable monitoring packages in BMC Helix Operations Management (BHOM)
- Configure up to eight monitoring policies for cloud components
- Configure up to eight alarm policies for threshold management and alert generation
- Configure one Helix dashboard with up to five metrics
- Prepare Construction Document
- Prepare Test Strategy and System Test Plan
- Assist Customer with functional testing
Customer will be responsible for:
- Conducting functional testing
- Providing access and privileges on servers for BMC Helix PATROL Agent deployment
- Providing access and privileges required for cloud monitoring
Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Solution Design Document
- Construction Document
- Test Strategy and System Test Plan
Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
| Delivery Options | Success Credit Required | New Service code |
|---|---|---|
| Standard Delivery* | 4 | MONI_CLOU_001_OFFSHORE |
| Country Specific Staffing* | 8 | MONI_CLOU_001_ONSHORE |
Pre-requisites:
- BHOM must already be onboarded and configured for user access
- Firewall ports must be open between monitoring environment and BHOM
- Customer to provide a privileged service account for monitoring cloud resources
- Minimum version for BMC Helix PATROL Agent is 20.08
Additional information:
- Estimated Duration: 4 days
- In-scope Product: BMC Helix Monitor
- Service Type: Deployment
- Availability: Active
- Success Service Code:
- MONI_MISC_001_OFFSHORE
- MONI_MISC_001_ONSHORE
- Date Last Updated: 04/28/2025