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This Service configures monitoring and alerts for availability and performance of cloud services such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, and Pivotal Cloud Foundry (PCF). It includes knowledge transfer of cloud monitoring best practices.
What you get:
BMC will perform the following in one environment:
- Conduct a workshop to gather requirements
- Prepare Solution Design Document
- Install up to five BMC PATROL Agents
- Configure up to two deployable monitoring packages in BMC Helix Operations Management (BHOM)
- Configure up to eight monitoring policies for cloud components
- Configure up to eight alarm policies for threshold management and alert generation
- Configure one Helix dashboard with up to five metrics
- Prepare Construction Document
- Prepare Test Strategy and System Test Plan
- Assist Customer with functional testing
Customer will be responsible for:
- Conducting functional testing
- Providing access and privileges on servers for BMC Helix PATROL Agent deployment
- Providing access and privileges required for cloud monitoring
Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Solution Design Document
- Construction Document
- Test Strategy and System Test Plan
Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
| Delivery Options | Success Credit Required | New Service code |
|---|---|---|
| Standard Delivery* | 4 |
MONI_CLOU_001_OFFSHORE |
| Country Specific Staffing* | 8 |
MONI_CLOU_001_ONSHORE |
Pre-requisites:
- BHOM must already be onboarded and configured for user access
- Firewall ports must be open between monitoring environment and BHOM
- Customer to provide a privileged service account for monitoring cloud resources
- Minimum version for BMC Helix PATROL Agent is 20.08
Additional information:
- Estimated Duration: 4 days
- In-scope Product: BMC Helix Monitor
- Service Type: Deployment
- Availability: Active
- Success Service Code:
- MONI_MISC_001_OFFSHORE
- MONI_MISC_001_ONSHORE
- Date Last Updated: 04/28/2025
Definitions:
- Standard Delivery : A mix of BMC Helix consultants and project managers sourced from various BMC Helix locations.
- Country-Specific Staffing : Upon Customer’s request and BMC Helix resource availability, BMC Helix will deviate from BMC Helix Standard Delivery model. BMC Helix will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC Helix resource comes will be mutually agreed to by BMC Helix and the Customer.