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BMC

Quick Configure: Storage and Hardware Monitoring

7 CREDITS

This Service configures monitoring and alerts for storage subsystems and hardware servers such as virtualization servers, blade servers, disk arrays, fiber switches, and storage area networks. It includes knowledge transfer of best practices for device monitoring.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop for gathering requirements
  • Prepare Solution Design Document
  • Install up to five BMC Patrol Agents
  • Configure up to two deployable monitoring packages on BMC Helix Operations Management (BHOM)
  • Configure up to eight monitoring policies for storage systems and/or hardware servers
  • Configure up to eight alarm policies for threshold management and alert generation
  • Configure one dashboard with up to five metrics
  • Prepare Construction Document
  • Prepare Test Strategy and System Test Plan
  • Assist Customer with functional testing

Customer will be responsible for:

  • Conducting functional testing
  • Ensuring availability of subject matter experts for devices to be monitored

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document
  • Test Strategy and System Test Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

  • BHOM must already be onboarded and configured for user access
  • Firewall ports must be open between monitoring environment and BHOM
  • Customer to provide access and privileges to:
    • Deploy BMC Patrol Agents
    • Monitor storage and hardware devices 
  • Minimum version for BMC Patrol Agent is 20.08

Additional information:

  • Estimated Duration: 8 days
  • In-scope Product: BMC Helix Monitor
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: MONI_STHW_001
  • Date Last Updated: 9/25/2021

Getting started is easy

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