Risk Mitigation Service

What you get:

BMC will perform the following for up to one BMC In-Scope Product:

• Establish chat access for Customer to the BMC designated technical expert
• Conduct a review of Customer’s BMC Helix production environment to assess current usage of license, product functionality, and transaction volume trends
• Review findings against BMC’s recommended best practices
• Prepare the Usage and Recommendations Report
• Review the Usage and Recommendations Report’s key findings, prioritized recommendations, and benefits with Customer
• Conduct an upgrade planning session for the In-Scope Product using BMC’s recommended best practices

Customer is responsible for:

• Identifying and ensuring the availability of the Customer sponsor and stakeholders to be engaged who are familiar with use of the In-Scope Product and environment

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Usage and Recommendations Report

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager

Pre-requisites:

• Customer must be a subscriber to the Enhanced, Advanced, or Comprehensive Success Subscription and have at least six months remaining on the subscription.

Additional information:

• Estimated Duration: 6 months
• In-scope Products: BMC Helix Business Workflows, BMC Helix Virtual Agent, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix ITSM, BMC Helix Operations Management, BMC Helix Continuous Optimization
• Service Type: Technical Assistance & Operations
• Availability: Active
• Success Service Code: RISK_MITI_001
• Date Last Updated: 07/21/2022