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Strategic Planning for Configuration Management Service


This Service provides strategic guidance on the process stages of Configuration Management planning by assisting with the formulation of Configuration Management System* architecture.

What you get:

BMC will perform the following in one environment:

  • Conduct a series of workshops to build a Configuration Management Plan that provides the structure, standards and support for the management and maintenance of the Configuration Management Database (“CMDB”)
  • Facilitate the development of the configuration data model and baseline application model
  • Map individual components of the configuration data model and service model to CMDB classes and attributes
  • Map up to five discovery data sources to the configuration data model
  • Document the rules associated with normalization and reconciliation of data sources into the CMDB
  • Design CMDB governance and control measures
  • Define roles and their necessary permissions to support the configuration management processes

Customer will be responsible for:

  • Explaining the following:
    • Business context and consumer use cases
    • Architectural overview of existing systems and data sources
    • Existing process, organization and governance practices
  • Attending workshop and collaborating with relevant Customer roles
  • Providing the following:
    • Business objective
    • High-level existing architecture
    • Illustrative examples of existing data model
    • Relevant process documentation
Delivery Option Standard Delivery* Country-Specific Delivery*
Strategic Planning for Configuration Management Service 35 credits 39 credits


Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Configuration Management Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Additional information:

  • Estimated Duration: 3 weeks
  • In-Scope Product: BMC Helix CMDB
  • Service Type: Advisory & Planning
  • Availability: Active
  • Success Service Code:
  • Date Last Updated: 05/28/2024

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