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Broker AWS cases from BMC Helix ITSM incidents via BMC Helix iPaaS, powered by Jitterbit
An integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create AWS cases from a new BMC Helix ITSM incident. The integration template automates the task of synchronizing case details, ticket statuses, and comments between the tickets.
![BMC Software Logo BMC Software Logo](/content/dam/bmc/logos/bmc/logo-bmc-marketplace.png)
Broker AWS cases from BMC Helix ITSM incidents via BMC Helix iPaaS, powered by Jitterbit
An integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create AWS cases from a new BMC Helix ITSM incident. The integration template automates the task of synchronizing case details, ticket statuses, and comments between the tickets.
Key Features
- Create a case in AWS for an incident that is created in BMC Helix ITSM.
- Synchronize case details and shows the updated case details in the BMC Helix ITSM UI.
- Close the case if the incident is resolved, closed, or canceled.
- Close the incident if the case is resolved.
- Share incident activity notes with author information in the case.
- Synchronize case communication from AWS Support to BMC Helix ITSM incident activity note.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later
BMC Helix Multi-Cloud Broker version 21.02 and later