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An integration to automatically generate, update, and close xMatters alerts from BMC Helix Operations Management events. Set a customizable trigger for events (default ‘critical’) and an alert will automatically be created in xMatters. The alert name will be updated in the event. Any additional status or comment updates to the event will be automatically passed to the alert. Upon event closure, the alert will be disabled. Requires a BMC Helix iPaaS subscription, event create/update access to BMC Helix Operations Management and alert create/update access in xMatters.
Key Features
- Create a new alert in xMatters when a new event is created in BMC Helix Operations Management
- Update an alert in xMatters when the corresponding BMC Helix Operations Management event is updated
- Disable alerts in xMatters when the corresponding BMC Helix Operations Management event status is updated to closed
- Share work notes between an event in BMC Helix Operations Management and xMatters alert
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements/Compatibility
BMC Helix Operations Management - 20.08 and later
xMatters 1