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Integration Template

Version 21.02

Updated: Mar-1-2021

Release Notes

Create BMC Helix ITSM incidents from IBM QRadar offenses through MCB using Helix iPaaS powered by Jitterbit

An integration template to automatically create BMC Helix ITSM incidents from an offence generated in IBM Q-Radar. The template also automatically synchronizes the statuses between BMC Helix ITSM incident and IBM Q radar offence. For effective communication between the user groups working on the integrated applications, the template also enables sharing of work notes between the two applications. Requires a BMC Helix iPaaS subscription, admin access to BMC Helix ITSM, and IBM QRadar.

Create BMC Helix ITSM incidents from IBM QRadar offenses through MCB using Helix iPaaS powered by Jitterbit

An integration template to automatically create BMC Helix ITSM incidents from an offence generated in IBM Q-Radar. The template also automatically synchronizes the statuses between BMC Helix ITSM incident and IBM Q radar offence. For effective communication between the user groups working on the integrated applications, the template also enables sharing of work notes between the two applications. Requires a BMC Helix iPaaS subscription, admin access to BMC Helix ITSM, and IBM QRadar.

Key Features

This integration template supports following use cases:

  • Create an incident in BMC Helix ITSM when an offense is generated in IBM QRadar.
  • Close an offense when the corresponding incident is closed
  • Share an activity note from an incident to an offense

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix ITSM version 20.08 and later