Broker BMC Helix ITSM incidents with Service Cloud cases via BMC Helix iPaaS, powered by Jitterbit
A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create a Service Cloud case from a new BMC Helix ITSM incident and vice versa. The integration template automates the task of synchronizing comments and attachments between the two tickets.
Broker BMC Helix ITSM incidents with Service Cloud cases via BMC Helix iPaaS, powered by Jitterbit
A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create a Service Cloud case from a new BMC Helix ITSM incident and vice versa. The integration template automates the task of synchronizing comments and attachments between the two tickets.
Key Features
- Create a case in Service Cloud from a new BMC Helix ITSM incident.
- Create a BMC Helix ITSM incident from a new Service Cloud case.
- Synchronize comments (with and without attachments) between the two tickets.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later
BMC Helix Multi-Cloud Broker version 21.02 and later