Broker BMC Helix ITSM incidents for Dynatrace problems via BMC Helix iPaaS, powered by Jitterbit
An integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS powered by Jitterbit. Use the integration template to automatically create a BMC Helix ITSM incident for a Dynatrace problem. The integration automates the task of closing a Dynatrace problem and removing the incident ID from the problem notification when the corresponding BMC Helix ITSM incident is closed.
Broker BMC Helix ITSM incidents for Dynatrace problems via BMC Helix iPaaS, powered by Jitterbit
An integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS powered by Jitterbit. Use the integration template to automatically create a BMC Helix ITSM incident for a Dynatrace problem. The integration automates the task of closing a Dynatrace problem and removing the incident ID from the problem notification when the corresponding BMC Helix ITSM incident is closed.
Key Features
- Create a BMC Helix ITSMincident for a Dynatrace problem.
- View the Dynatrace problem details in the BMC Helix ITSMUI.
- Close a Dynatrace problem and remove the incident ID from the problem notification when the corresponding BMC Helix ITSM incident is closed.
- Update the incident when a new problem is created for the same notification.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later
BMC Helix Multi-Cloud Broker version 22.1 and later