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An integration template to automatically post updates to a Slack channel when a new BMC Helix ITSM incident is created. The integration template automates the task of posting details of worknotes added to the incident.
Key Features
Create a Slack post when:
- An incident is created and then auto-updated in BMC Helix ITSM
- An incident is updated in BMC Helix ITSM
- An incident work note with view access Public is created or updated in BMC Helix ITSM
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements/Compatibility
Slack version 4.3.2 and later
BMC Helix ITSM version 19.11 and later
Works with
Topic
Publisher