![BMC Software Logo BMC Software Logo](/content/dam/bmc/logos/bmc/logo-bmc-marketplace.png)
Posting BMC Helix ITSM incident and work note updates in Slack by using MuleSoft Anypoint platform
An integration template to automatically post updates to a Slack channel when a new BMC Helix ITSM incident is created. The integration template automates the task of posting details of worknotes added to the incident.
![BMC Software Logo BMC Software Logo](/content/dam/bmc/logos/bmc/logo-bmc-marketplace.png)
Posting BMC Helix ITSM incident and work note updates in Slack by using MuleSoft Anypoint platform
An integration template to automatically post updates to a Slack channel when a new BMC Helix ITSM incident is created. The integration template automates the task of posting details of worknotes added to the incident.
Key Features
Create a Slack post when:
- An incident is created and then auto-updated in BMC Helix ITSM
- An incident is updated in BMC Helix ITSM
- An incident work note with view access Public is created or updated in BMC Helix ITSM
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements/Compatibility
Slack version 4.3.2 and later
BMC Helix ITSM version 19.11 and later