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A bi-directional integration template to automatically create a ServiceNow Change record from a new BMC Helix ITSM Change Request and vice versa. Set a customizable trigger for change requests in BMC Helix ITSM and a corresponding change will automatically be created in ServiceNow and vice-versa
Key Features
- Creates a ServiceNow change from a new BMC Helix ITSM change request Updates a ServiceNow change from an updated BMC Helix ITSM change request
- Synchronizes an activity note or an attachment from a BMC Helix ITSM change request with a ServiceNow change
- Synchronizes the status of a BMC Helix ITSM change request with a ServiceNow change
Licensing Information
Please contact your BMC representative for licensing the solution
Product Version Requirements/Compatibility
ServiceNow Paris version or later
BMC Helix ITSM 22.1 or later
Works with
Publisher
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