Automatically synchronize ServiceNow Problem records with BMC Helix ITSM Problem records
A bi-directional integration template to automatically create a ServiceNow Problem record from a new BMC Helix ITSM Problem record and vice Versa. Set a customizable trigger for Problem record in BMC Helix ITSM and a corresponding Problem record will automatically be created in ServiceNow and vice-versa.
Automatically synchronize ServiceNow Problem records with BMC Helix ITSM Problem records
A bi-directional integration template to automatically create a ServiceNow Problem record from a new BMC Helix ITSM Problem record and vice Versa. Set a customizable trigger for Problem record in BMC Helix ITSM and a corresponding Problem record will automatically be created in ServiceNow and vice-versa.
Key Features
- Creates a ServiceNow problem from a new BMC Helix ITSM problem record Updates a ServiceNow problem record from an updated BMC Helix ITSM problem record
- Synchronizes an activity note or an attachment from a BMC Helix ITSM problem record with a ServiceNow problem record
- Synchronizes the status of a BMC Helix ITSM problem record with a ServiceNow problem record
Licensing Information
Please contact your BMC representative for licensing the solution
Product Version Requirements/Compatibility
ServiceNow Paris version or later
BMC Helix ITSM 22.1 or later