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BMC Helix ITSM – Smart IT 19.x: Fundamentals Administering (ASP)

Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

This course provides students with the information and hands-on lab exercises for configuring and administering Remedy with Smart IT.

Major release:

BMC Helix ITSM 19.x

Good for:


Course Delivery:

Assisted Self Paced (ASP) | 16 horas

Course Modules

  • Configuring Screens and Provider Settings
    • Configuring Screens
      • Configuring the layout of a ticket profile
      • Building expression to the fields
      • Updating the property of fields
      • Configuring widgets
      • Configuring the title bar of the tickets
      • Make configuration changes to integrated applications
      • View active users in Smart IT
  • Configuring Actions and Adding Custom Fields
    • Configure URL actions
    • Configure actions in Smart IT
    • Add custom fields to your views using Smart IT
    • Add dynamic menu fields to Smart IT views
    • Configure Provider actions in Smart IT
    • Add custom selection option to the OOTB selection fields
    • Add a custom field to an Asset View
    • Add actions to Asset view
    • Package and deploy Smart IT customization and definitions
  • BMC Remedy with Smart IT Troubleshooting and Tuning
    • Discuss Smart IT logs
    • List general troubleshooting steps
    • List recommendations for performance tuning
    • Recommendations for Global Search
    • Set the FTS threshold
    • BMC Remedy ITSM MSSQL indexes to improve performance for Ticket Console, Asset details, and Collision and Calendar request