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BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Report Designing

BMC Remedy Smart Reporting is an easy-to-use, web-based report writer that gives you the ability to create powerful, stunning reports, and visualizations that allows for data driven insights into your organization.

This course introduces learners to deep level customization and design functionality available in BMC Remedy Smart Reporting application. This course primarily focuses on the custom report creation process using a variety of functions. In addition, this course will provide more insights in regard to new functionalities such as Freehand SQL, Subquery and Advanced Authoring. Learners will gain hands-on experience in designing various types of custom reports using different advanced functionalities.

Important Note: The BMC Certified Associate: Helix ITSM – Smart Reporting 19.x Designing Online Exam is included with the BMC Helix ITSM – Smart Reporting 19.x: Fundamentals Report Designing course. Taking the exam and pursuing certification is optional.

Major release:

BMC Helix ITSM 19.x

Good for:


Course Delivery:

Instructor-Led Training (ILT) | 16 horas

Course Modules

  • BMC Remedy Smart Reporting Refresher
    • BMC Remedy Smart Reporting Console
    • Smart Reporting Components
    • New features of Smart Reporting
    • Advanced Authoring
    • Freehand SQL
    • Types of reports in Smart Reporting
  • Create a Bucket Report
    • Moderate Complexity Custom Reports
    • Bucket Analysis Functionality
    • Steps to create a Bucket Analysis report
  • Create a Report Using Freehand SQL
    • Custom view creation with custom SQL
    • Reports created using Freehand SQL
    • Freehand SQL Functionality
    • Steps to create a report using the Freehand SQL Functionality