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BMC

HR Case Management 4.6: Using (WBT)

BMC HR Case Management, built on the Remedy platform, enables HR organizations to reduce costs, improve productivity, and provide a better overall user experience.

This self-paced, online course introduces BMC HR Case Management 4.6 and instructs HR users how to access the Case Console to look at cases, manage, and work on assigned cases.

Major release:

4.x

Good for:

Users

Course Delivery:

Self Paced | 1.00 horas

Course Modules

  • BMC HR Case Management
    • Introduction to BMC HR Case Management: BMC HR Case Management Overview; Benefits of HRCM; Navigating HRCM
    • HRCM Actions: Reviewing the BMC HRCM Actions menu; Adding appointments, reminders, and documents; View my calendar and history
    • Managing Cases: Navigating the Cases tab; Creating and modifying cases; Assigning and cloning cases
    • Managing Solutions: Defining solutions in HRCM; Creating, modifying, and cloning solutions; Solution Types
    • Additional Features: Report Console; People Console; Tasks tab; Messages tab