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BMC Service Request Management 9.x: Fundamentals for Users (WBT)

BMC Service Request Management (SRM) enables IT departments and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community.

This course provides BMC Service Request Management (SRM) users, service request coordinators, business managers, and approvers with the concepts to incorporate best practices when using the BMC SRM solution. It covers the features and functionality of BMC SRM. Participants will learn how to create, manage, and fulfill service requests. In addition, they will learn about SRM integration with BMC Digital Workplace and Smart IT. They will also become familiar with the basics of the Service Request Coordinator Console and the Business Manager Console.

Major release:

BMC Helix ITSM 9.x

Good for:


Course Delivery:

Web Based Training (WBT) | 2.00 horas

Course Modules

  • Module 1 : SRM Concepts and Features
    • BMC Service Request Management: Introduction
    • Benefits
    • Architecture
    • Components
    • User roles
    • Request Entry Console: Functional Areas
    • Remote actions
    • Basics of MRL syntax