BMC Helix Event Management Starter Service
INACTIVE
What you get:
BMC will perform the following in one environment:
- Conduct a workshop of up to two days for requirements gathering
- Configure:
- Up to five local users, two groups and two roles
- Up to fifteen event management policies from the following policy types: enrichment, notification, blackout, suppression, or filtering
- Configure integration with BMC Helix ITSM for automated incident creation with default mappings.
- Configure up to three unidirectional inbound event integrations
- Configure up to two basic Dashboards with three panels each in Grafana for Event Management Policies. Basic dashboard includes out of the box plugins and excludes variables.
- Knowledge transfer/walkthrough session (up to two hours) as per customer environment. Session recording will be shared.
- Prepare Construction Document
- Prepare Test Plan
Customer will be responsible for:
- Providing requirements on event management use cases
- Provide required access and privileges:
- For event integrations
- To BMC Helix ITSM for incident creation
- Conducting functional testing
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Construction Document
Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Pre-requisites:
- Basic Monitoring configured on BMC Helix Operation Management
- Automated incident integration requires BMC Helix ITSM
Additional information:
- Estimated Duration: 6 weeks
- In-scope Product: BMC Helix Operations Management
- Service Type: Deployment
- Availability: Inactive
- Success Service Code: EVNT_STRT_002
- Date Last Updated: 12/27/2023
Related Resources:
Improve product skill and expertise with:
- BMC Helix Operations Management 22.x: Fundamentals Operating
- BMC Helix Operations Management with AIOps Training
- BMC Helix Operations Management Essential Subscription
- BMC Helix IT Operations Management: Education Enterprise Solution Subscription
- BMC Helix Operations Management: Educations Enterprise Product Subscription
Self-service:
- BMC Helix Operations Management with AIOps Documentation
- TrueSight and Helix Operations Management on BMC Community
- IT Operations Management Blog
Additional BMC Services:
As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one: