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Contact usThis Service configures one or more out-of-the-box integrations using BMC Helix Intelligent Integrations to retrieve event, metric, and topology data (where supported from BMC and third-party products) so that you can improve your observability into your infrastructure and business services.
BMC will perform the following in one environment:
Optional configuration for Intelligent Integration Gateway :
Customer will be responsible for:
BMC will provide this Service with one of the approaches below:
Delivery Options | Success Credits Required | One Additional Out of the box integration | On-prem Intelligent Integration Gateway |
---|---|---|---|
Standard Delivery*: | 8 credits |
3 credits |
3 credits |
Country-Specific Staffing*: | 11 credits |
5 credits |
4 credits |
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered::
Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. From delivery start date, the service must be consumed and completed within 30 days. Consultant days must be booked in no less than 8-hour increments/full days.
Self-service:
Additional BMC Services:
As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:
Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes will be mutually agreed to by BMC and the Customer.
Standard Delivery: A mix of BMC consultants and project managers sourced from various BMC locations.