Transforming Communications Service Providers

Evolve service assurance

Service assurance is the group of processes and capabilities that allow a Communication Service Provider to effectively identify faults in the network and quickly resolve these faults to minimize disruption to customer services. Given the complexity and scale of modern networks, service assurance also contains capabilities that proactively identify performance degradation or network malfunction before it disrupts service.

Increasingly, service assurance is moving towards a closed-loop and lights-out model where activities historically done manually and driven by AI/ML.

Enable automation

“Zero-touch” network operations management helps CSPs monitor, optimize, and comprehensively operate worldwide infrastructure seamlessly all from a single pane of glass to support fully automated, ‘closed loop’, and ‘headless’ operations. Key BMC Helix features include:

• Dynamic service modeling for CSPs offers 360-degree visibility into services, resources, and interdependencies including physical and logical network topology to support automated impact and common cause analysis of network faults or customer problems.
• Lights out operations automates the creation, enrichment, assessment, and assignment of network troubles and other key aspects of network operations, providing a solid foundation for future automation and delivery of ‘lights out’ Network Operations Centers.

Meet customer expectations

In competitive and fast-changing markets, operators must meet every customer expectation, from presenting a single face across services, to responding quickly to changes in needs, to delivering reliable, no-excuses service. With better decision-making, service assurance, and responsiveness, operators can ensure the best possible customer experience. 

Along with operational SLA targets, detailed analysis, interactive dashboards, and service analytics give valuable insights to all aspects of their services:

• Operational Level Agreements proactively track the performance of internal and third-party suppliers and partners against expected measures. Take remedial actions faster to minimize customer disruption.
• Service Level Agreements visualize and proactively assess impact of troubles on customer services. Easily prioritize remedial activity to minimize SLA disruption.

Certified by TM Forum

BMC Helix for CSP features extensive API certifications for essential ecosystem integrations required for CSP market success. These help ensure service delivery excellence spanning the entire infrastructure.

BMC has been collaborating with TM Forum to help provide critical solutions to help drive digital transformation as CSPs continue their journey to becoming an Autonomous Digital Enterprise.