Availability and Reliability
Real-time Service Status
The BMC Helix self-service status page provides a real-time, online dashboard to monitor activity and usage of the service.
BMC's data centers are top-tier data centers and are manned and monitored around the clock, 365 days a year.
Data Backups, Retention, and Archiving
BMC takes daily, weekly, and monthly backups of the data with 14/14/90-day retention. Customers can manage their own archive strategy through an in-application archive management utility.
Enabling robust organizations that can withstand threats
With BMC Helix, we’ve built availability and resiliency into every layer: from physical security through to computer, network, and storage. Our employees and contractors are rigorously trained to protect your data at every turn, and to safeguard the integrity of how data is shared.
The BMC Security Operations Center (SOC) and Network Operations Center (NOC) teams work 24x7x365 to ensure the continuous and secure operation of your service. The NOC makes extensive use of BMC’s world class monitoring and automation solutions, and frequently resolves potential incidents before they impact customers.
Service environment: Separate customer environments are provisioned for your BMC Helix services. Customer data is not co-mingled with other customer data or between environments.
Service availability: Our Information Systems Contingency plan (ISCP) establishes comprehensive procedures to recover BMC Helix services quickly and effectively following a service disruption.