Wipro is a global information technology, consulting, and outsourcing company with over 160,000 employees. Wipro leverages its industry-specific experience, technology expertise, and vertically aligned business model to help clients achieve exceptional business results. An example of its success is the use of automation to create a significant business impact for one of the world’s largest banks.
The bank’s IT staff was grappling with a large number of manual tasks, which were placing a huge burden on support teams. Consequently, highly skilled support people spent too much time on mundane manual tasks instead of complex technical issues. The large number of tickets generated—approximately 1.5 million—by both monitoring tools and users, as well as the disparate, siloed nature of the bank’s helpdesk environment, both added to the burden.
Wipro used TrueSight Orchestration to create a seamless, centralized automation platform for the bank that orchestrates end-to-end processes across the entire IT service management (ITSM) environment.
With TrueSight Orchestration, the bank is approaching its target of automatically handling approximately 35% of the 250,000 tickets generated per month.
Customer Story
KoçSistem Boosts Compliance and Efficiency to Enable Customer-Centric Innovation
Customer Story
Macquarie Cloud Services doubles profits and secures market leadership with BMC solutions