Streamline change management risk and decisions across cloud, on-premises, mainframe, third-party, and native applications
Spend less time on change requests by quickly predicting and surfacing risky changes with:
- Service health history and correlations to past changes
- Configuration item (CI) characteristics and topology
- Time-based risk
- Collision-based risk
- DORA team performance metrics
Deploy faster by automating change risk assessment
Speed communications and deepen collaboration with stakeholders
Gain greater confidence in change quality using data-driven insights
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Drive Enterprise DevOps Velocity and Agility
The promise of DevOps agility can stall in large enterprises due to complexity and organizational silos. DevOps success across IT service management (ITSM), and even operations management (ITOM), requires deep collaboration and process alignment. BMC Helix offers solutions and tooling that empower your enterprise to move at the speed of innovation while mitigating risk by unifying DevOps to:
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Integrate dynamic asset discovery across the enterprise technology landscape, spanning on-premises and cloud infrastructures and native and third-party services
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Support agile and more traditional waterfall DevOps practices with embedded change request screens spanning Jira, Azure DevOps, and mainframe tools
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Improve cross-team visibility and real-time collaboration across the end-to-end product development and change management lifecycle
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Identify and prevent business-critical service outages due to change deployments
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Gain deep insights and intelligence on potential high-risk actions while automating simpler, low-risk changes
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Apply request automation, demand, planning, and governance with pre-defined integrated workflows, metrics dashboards, and extensive process visualization
How BMC Helix ITSM Unifies Service Management DevOps
The DevOps and ITSM teams support enterprise business and technology activities, which are connected by a continuous pipeline that spans integration, delivery, and deployment. BMC Helix ITSM embeds real-time DevOps tooling and risk assessments while delivering artificial intelligence (AI)-enabled insights into change risk. Enterprise ITSM, product management, and DevOps teams can collaborate across a single pane of glass to:
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Oversee the entire continuous development cycle throughout all project phases, as well as provide ongoing support
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Plan and prioritize projects through dynamic demand and resource management that optimizes resources and tracks change impacts such as known error management
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Deploy zero-friction workstreams across product, support, and operations through pre-defined integration flows across BMC Helix ITSM and common software development tools
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Improve performance and outcomes tracking through DORA metrics visualizations, Kanban boards, blueprint-based service modeling, and more
Learn more about BMC Helix ITSM
Start a free trialBMC Helix expands DevOps scale and innovation
BMC Helix expands DevOps scale and innovation
Identify Change Risk Faster
Prevent Service Outages
Remove Manual Intervention